Privacy Policy

1. Information We Collect

We may collect personal information when you place an order, contact us, request support, or interact with our website. This may include your name, email address, shipping address, and order details.

The Zwetow Network Appliance operates locally within your home network. We do not remotely collect, monitor, or store your DNS queries, browsing activity, VPN traffic, or internal network data.

2. Use of Information

We use personal information solely for order fulfillment, customer support, communication, fraud prevention, and product improvement. We do not sell or rent your personal information.

3. Data Retention

We retain customer records only as long as reasonably necessary to fulfill orders, comply with legal obligations, resolve disputes, and enforce agreements.

4. Third-Party Services

The Product may interact with third-party services such as DNS resolvers, internet service providers, hosting providers, and payment processors. We are not responsible for the privacy practices or policies of third-party services.

5. Security Disclaimer

While we implement reasonable administrative and technical safeguards, no system can be guaranteed completely secure. Users are responsible for maintaining proper router, firewall, and network security configurations.

6. Your Rights

You may request access to, correction of, or deletion of your personal information where permitted by law. Requests may be sent to support@zwetow.com.